Order Processing/Shipping Time:
We endeavor to process and ship standard orders within a timeframe of 3 to 5 business days. Orders placed through wholesale channels are dispatched within a period of 7 to 10 business days, excluding weekends and holidays. Upon the delivery carrier receiving your order and the provision of tracking information, we shall no longer be held liable for any delays, loss, or theft of packages by the United States Postal Service (USPS).

Cancellations:
Upon the submission of an order, the processing initiation commences without delay and is non-modifiable, non-alterable, or cancellable. Should you have any apprehensions regarding the cancellation of your order, we kindly request that you direct your concerns to us directly.

Returns Policy:
All sales transactions are final. We do not accept returns or exchanges. No refunds or store credit will be issued. Please ensure that the delivery address provided during checkout is correct. We are not liable for any incorrect address entered by customers. It is important to note that digital goods and e-books are not eligible for returns or refunds. Furthermore, items that are on sale or marked as clearance items are also non-returnable and non-refundable.

Delayed Orders:
To ensure a smooth shopping experience, we recommend keeping track of your pre-order items and their expected arrival dates. You can find updates on the status of your pre-orders in your account dashboard, where we will provide the latest information regarding shipping timelines. If you have any questions or concerns about your order, our customer service team is available to assist you and provide any necessary support. We appreciate your understanding and patience as we work to fulfill your orders in a timely manner.

Damaged Orders:
We understand that receiving a damaged product can be frustrating, and we are here to help you navigate the claims process. Please ensure that you take clear photographs of the damaged item and the packaging, as this will be essential for your claim. Our customer service team is dedicated to providing you with the support you need, so don’t hesitate to contact us with your order details and any relevant information regarding the damage. We will work diligently to assist you in resolving the issue with the shipping provider. The Scented Blvd is NOT RESPONSIBLE FOR DAMAGED OR STOLEN GOODS.

Shipping Restrictions:
We do not facilitate the shipment of any products on Saturdays, Sundays, or holidays. For orders placed internationally, we are not responsible for covering customs fees. These fees are not included in the cost of shipping.

Incorrect Shipping Information:
Should a package be returned to The Scented Boulevard due to an incorrect or incomplete shipping address provided by the customer, or if the customer was not present at their residence to receive the delivery, it will incur additional shipping charges. These charges will be the responsibility of the customer.

Refunds(If Applicable)
Upon receipt and inspection of your returned item, we will promptly inform you via email that we have received your item. Additionally, we will inform you of the approval or rejection of your refund request. Should your refund be approved, your refund will be processed the following business day, with the credit automatically applied to your original method of payment. This process typically takes 2-5 business days. Please note that if you have not received your refund within the specified timeframe, we recommend contacting your bank first before reaching out to us.


If you have any questions about your order, please email Sales@TheScentedBlvd.com. Make sure to include your name and order number.


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